Last updated: 30th Mar 2023
At Next Solutions (“we”, “us”, or “our”), we value our customers and aim to provide exceptional IT services through our nextsolutions.in website (the “Service”). This Refund Policy outlines our commitment to customer satisfaction and the process for requesting a refund in accordance with this policy.
Please read this policy carefully before purchasing any of our products or services. By using our Service, you agree to the terms and conditions of this Refund Policy.
- Refund Eligibility
Refunds may be granted under the following conditions:
- The product or service does not meet the description provided on our website.
- The product or service has significant defects or malfunctions that prevent its proper functioning, and we are unable to resolve the issue within a reasonable timeframe.
- A valid refund request is submitted within [X days] of the initial purchase.
Please note that refunds are not granted for:
- Change of mind or dissatisfaction with the product or service that is not due to a breach of this Refund Policy.
- Incompatibility issues that were not disclosed in the product or service description.
- Misuse, unauthorized modifications, or damage to the product or service caused by the user.
- Refund Request Process
To request a refund, follow these steps:
- Contact our customer support team at support@365aitech.com with the subject line “Refund Request.”
- Provide your order number, the product or service purchased, and a detailed explanation of the reason for requesting a refund.
- Provide any relevant documentation or evidence supporting your refund request, such as screenshots, error messages, or communications with our support team.
- Allow up to 5 business days for our team to review your request and respond with our decision.
Refunds will be processed using the same payment method used for the original purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution’s policies.
- Exceptions
In certain circumstances, we may provide a refund or exchange at our sole discretion, even if the conditions outlined in this Refund Policy are not met. These exceptions will be assessed on a case-by-case basis.
- Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective when posted on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
- Contact Us
If you have any questions or concerns about this Refund Policy or your eligibility for a refund, please do not hesitate to contact us:
- By email: support@365aitech.com
- By phone: +91 8826072639
Next Solutions is based in Faridabad, Haryana, India.